Terms 2018-01-14T17:07:39+00:00

SuccessInsider.tv –  Terms of Service

  1. These Terms:
    1. What these terms cover. These are the terms and conditions on which we supply to you our Success Insider Academy Membership, Life Mastery Accelerator, 6 Figure University, and Online Marketing Accelerator online coaching courses (either as live sessions or recorded video files). They also cover any additional services we provide as incentives to fast action sign-up, such as private one-to-one messaging.  All these services are referred to as ‘courses’ in these terms.
    2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide courses to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any explanation of them, please contact us to discuss.
    3. We may record all our group coaching and mentoring sessions. This will be done in accordance with our [link – Privacy Policy]. If you are not comfortable with our recording group coaching sessions, please do not order any courses. We will only record one-to-one group sessions with your consent.
    4. Please pay particular attention to our [link Privacy Policy]. This sets out important information as to how we will use any information obtained or collected from you, including the fact that we record Skype & GoToWebinar calls used to conduct coaching sessions.
    5. Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
  • You are an individual.
  • You are buying coaching from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
    1. If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
  1. Disclaimer
    1. The information and opinions expressed by means of our courses are based on our best judgment and knowledge. Ultimately, of course, the coaching is provided for your information only, as one many information points will use in determining a course of action that is appropriate for you. No action or inaction should be taken based solely on the contents of this information. We are confident in the soundness of our information, but we cannot guarantee that application of it in your particular circumstances will achieve your desired outcome. Whilst we can show you tools which in our experience can help you achieve your goals, we cannot guarantee that your use of those tools will achieve your goals (including any financial goals).
    2. Some our courses involve you being urged to do something brave, out of your comfort zone. We need you to use your sound judgement in determining what is safe for you – and please always consider your health and safety first before actively participating in any of our challenges, exercises and/or homework from the courses. 
  1. Information about us and how to contact us
    1. Who we are. We are Insider Academy Ltd a company registered in England and Wales. Our company registration number is 10708311 and our registered office is at 772 Green Lane, Essex, RM8 1YT. Our registered VAT number is 274286283
    2. How to contact us. You can contact writing to us at support@successinsider.tv
    3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.
  2. Our contract with you
    1. How we will accept your order. Our acceptance of your order for coaching courses will take place when you’ve the payment receipt from either Stripe, Paypal or Direct Bank Transfer, at which point a contract will come into existence between you and us.
    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the service. This might be because of limits on the number of one-to-one sessions we can resource, or because we have reached the attendance limit on the group Skype or Gotowebinar calls.
  3. Your rights to make changes

If you wish to make a change to the coaching courses you have ordered please contact us at Support@SuccessInsider.tv. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the courses, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  1. Our rights to make changes
    1. Minor changes to the courses. We may change the coaching courses:
      1. To reflect changes in relevant laws and regulatory requirements; and
      2. To implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your ability to access the courses.
  1. Providing the courses
    1. How we provide the courses. We provide the courses through GoToWebinar calls, a WhatsApp group and (in some cases) SMS text message. For group sessions, we will record the session and make a copy available to you. Courses are also available for purchase as recorded video files.
    2. When we will provide the courses. During the order process, we will let you know when we will provide the courses to you. If the coaching courses are purchased by you on a one-off basis for a group of 6 webinar sessions, we will begin the courses on the dates agreed with you during the order process. If the coaching courses are ongoing courses on a subscription basis, we will supply the courses to you until either the courses are completed or the subscription expires (if applicable) or you end the contract as described in clause 7 or we end the contract by written notice to you as described in clause 9. All group courses are scheduled by us at dates and time at our discretion. For one-to-one sessions, we will consult with you in advance of scheduling courses and do what we can to fit your availability, but ultimately reserve the right to determine the date and time of the sessions.
    3. We are not responsible for delays outside our control. If our supply of the coaching courses is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any courses you have paid for but not received.
    4. If you do not attend a coaching session.  In the event of your being unable to attend a 1 to 1 coaching session at the time you originally booked, we will use reasonable endeavours to accommodate requests for transfers to alternative dates but shall be under no obligation to grant such requests. If it is not possible to arrange for you to attend an alternative session, we will be under no obligation to refund you in respect of the session. For group coaching sessions, we will provide you on request with a recording of the session you missed.
    5. Arriving Late. If you are late for any coaching session, we will not extend the length of it beyond its scheduled finishing time unless we specifically agree to do so at the time when you arrive. We may treat a one-to-one coaching session that you have booked as having not been attended by you us if you arrive more than [15] minutes after the start of the coaching session and section 7.4 will apply.
    6. We may also suspend supply of the courses if you do not pay and will pursue further legal action to recoup costs. If you do not pay us for the courses when you are supposed to (see clause 13.2) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the courses until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the course. You will the responsible to pay back the reminder of the investment for the course or we may consider pursing legal action to recoup the costs. We will not suspend the courses where you dispute the unpaid invoice (see clause 13.3). We will not charge you for the courses during the period for which they are suspended.
    7. Your behaviour in respect of the courses. We reserve the right to terminate a coaching session or your participation in any messaging services at any point if you are disrupting them. By way of example, we may remove any person who uses threatening, abusive or insulting words or behaviour in our reasonable opinion, is acting under the influence of alcohol or drugs.
    8. Our Proprietary Rights in our Coaching Materials. We have taken a lot of time, resources and energy to make our services unique and high-quality. We own or licence the intellectual property rights in all of the coaching sessions, the recording in which the session is embodied, and the material we provide in the courses be it orally, in writing or electronic form (“Material”). You are not entitled to record or reproduce any Material. You are not entitled to share the Material with any other person the recording we provide to you. If you are a business, your use of Material is limited to the individual person attending the relevant session (or scheduled to attend the session). We reserve all our rights in the sound, video and any text content of any coaching session. You must not use any part of the Material for commercial purposes without obtaining a licence to do so from us or our licensors.
    9. What’s App, Facebook, Gotowebinar and Skype. Our courses are provided to you by means of third party communications systems such as Skype, Facebook and What’sApp. We have no control over the contents of those services or resources and we are not responsible for any problems you encounter using the courses by these means. You must abide by the terms and conditions of the relevant communications system provider.
  2. our acceptable use policy
    1. Whenever you make use of a feature that allows you to share any messages or material in relation to our courses, or to make contact with other users of our courses (for example in a group coaching session), you must comply with the content standards set out in our Acceptable Use Policy.
  3. Consumer rights to cancel your order for live coaching courses (excluding Success Insider Academy) 
    1. Consumer’s Right to Cancel. For most services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. Except as set out in clause 10 below regarding LIVE and recorded courses, if you are a consumer (not a business customer), you may for any reason cancel an order for coaching courses during the 14 day period after we accept your order. But if the booking includes any coaching session on a date which is before the end of that 14 day period, and if you have expressly requested us to provide any such coaching session in that 14 day period and we do so, you may not cancel that requested coaching session and you must pay for it, and you may only cancel any other coaching session covered by that booking. If you request that your booking be cancelled, you can confirm this in any way convenient to you. After 14 days, refund will only be considered on the basis of the refund guarantee that was noted during the sales presentation. To be eligible for a refund, we require a solid proof of active participation (including all homework, group participation, present during the LIVE presentation) from beginning to the end of the course. We exclusively reserve the rights to decide a refund on a case to case basis. 
    2. How easy is it to cancel the Success Insider Academy Monthly Membership?

      Very easy! You can cancel your monthly membership at any time by sending a quick email to our team at: support@SuccessInsider.tv. Please note, upon confirmation of your refund being processed, this will result in you relinquishing all membership privileges.

      If you enrol in our monthly membership plan, you have 7 days from your date of purchase to get a full refund. If your refund request comes through after 7 days of your date of purchase, you will not be eligible for a refund. Instead, we will cancel your monthly membership which will allow you to have access to the content until the end of your final billing cycle.

      Please note that if your membership renewal fails, we will temporarily revoke your membership privileges until this is resolved. You will have 7 days from when your payment is due to continue at the membership rate you originally joined with. If you fail to renew your membership within those 7 days, you will no longer be a member of the Success Insider Academy and will need to re-join at a new membership rate (which is subject to increase).

    3. What if I buy the yearly Success Insider Academy membership and decide it’s not for me?

      If you purchase the yearly membership discount offer and decide it’s not a fit for you, you have 14 days from the date of your purchase to request a full refund. You must email our amazing team at support@SuccessInsider.tv to request your refund. If your refund request exceeds the 14 day period, you will not be eligible for any refunds – no exceptions. It will be your own responsibility to utilize all areas of your membership for the Success Insider Academy when you join.

    4. Partial Cancellations. If you cancel as allowed by this Section 9 and you have already made any payment to us for the booking, we will refund the payment to you within 14 days of receiving your cancellation less the amount due for the coaching session covered by that booking that we have provided. If you are only cancelling one or more of a 6-session order, we will refund you the relevant pro rata portion of your payment.
    5. How we will refund you.  We will refund you by the method you used for payment. However, we may make deductions from the price (costs incurred from fufilment, Paypal and Stripe).
    6. When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then: Your refund will be made within 14 days of your telling us you have changed your mind.
  4. No right to cancel orders for recorded courses once you’ve received the link to access the course. 
    1. When you buy recorded courses only, you have no right to cancel your order for it once you’ve recieved the link to acceess to course by e-mail or whatsapp. You will lose your right to cancel your order. To be clear, this applies only to orders which are for recorded courses – it does not apply to any live coaching sessions you order.
  5. Withdrawal of the courses
    1. We may withdraw the courses. We may write to you to let you know that we are going to stop providing the service. We will let you know at least one month in advance of our stopping the supply of the service and will refund any sums you have paid in advance for courses which will not be provided.
  6. If there is a problem with the service
    1. How to tell us about problems. If you have any questions or complaints about the coaching service, please write to us at Support@successinsider.tv.
    2. Your legal rights. We are under a legal duty to supply courses that are in conformity with this contract. Nothing in these terms will affect your legal rights conferred on you by your status as a consumer.
  7. Your right to use recorded courses
    1. Whenever we provide you with access to a recording of a course in a digital download or stream, you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to this contract.
    2. The course recording:
      1. is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
      2. is non-exclusive to you. We may supply the same or similar digital content to other users;
      3. paymay not be:
        1. copied by you except for a reasonable number of necessary back-ups;
        2. changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);
        3. combined or merged with, or used in, any other computer program;
        4. distributed or sold by you to any third party;
      4. includes a guide on how to use it. Please read this carefully. This guide is set out [insert details on how this guide can be accessed];
      5. contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.
    3. |Except where you have permission to use the course recording under this clause 13, you will not obtain any rights of ownership or other rights (of whatever nature) in the recording or its content or in any copies of them.
  8. Price and payment
    1. Where to find the price for the service. The price of the service (which includes VAT) will be the price indicated on the order pages when you placed your order.
    2. When you must pay and how you must pay. We accept payments with VISA, Mastercard, American Express and Discover cards. If you seek an alternative payment method, please contact us at Support@SuccessInsider.tv. If you are ordering a 6-session package or a one-off one-to-one session, we will take payment on acceptance of your order. For ongoing courses and subscriptions to our coaching courses, we will take payment at regular intervals and this will be noted to you as part of the order process.
    3. What to do if you think a charge is wrong. If you think we have wrongly calculated or applied a charge, please contact us promptly to let us know at Support@SuccessInsider.tv.
    4. What happens if you make a late payment: If you are on a deferred payment plan, it is your own responsibility to ensure there are sufficient funds on your card when your payments are due. If you fail to pay an instalment past 7 days of it’s due date, you will be charged a 10% interest on top of that instalment. 
    5. Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
  9. Our responsibility for loss or damage suffered by you – if you are a consumer
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the courses referred to in clause 12.2.
    3. We are not liable for business losses. We only supply the courses for personal and private use. If you use the courses for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  10. Our responsibility for loss or damage suffered by you  – if you are a business
    1. Nothing in these terms shall limit or exclude our liability for:
      1. Death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
      2. Fraud or fraudulent misrepresentation;
      3. Any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    2. Subject to clause 14.1:
      1. We (and our officers, directors, employees, shareholders or agents) shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of income, loss of business opportunity, loss of anticipated savings, or any indirect or consequential loss arising under or in connection with any contract between us; and
      2. The total liability of us (and our officers, directors, employees, shareholders or agents) to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the greater of £500 and 100% of the total sums paid by you for products under such contract.
  11. How we may use your personal information
    1. How we will use your personal information. We will use the personal information you provide to us in accordance with our [link -Privacy Policy]
  12. Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the courses, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.  Nothing in these terms and conditions, including this clause, affects your rights as a consumer to rely on such mandatory provisions of local law.
    7. Online Dispute Resolution. If you are a consumer resident in the EU, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, available here  – https://ec.europa.eu/consumers/odr/main/?event=main.home.show
    8. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.